These Terms of Service & Terms of Sale ("Terms") govern your purchase of software subscriptions, access to our licensing infrastructure, and use of our web services at backupwatch.app.
1. Subscriptions and Payments
- Payment Processing: All purchases and subscription billings are processed securely via Stripe. We do not store full credit card details on our servers.
- Pricing Plans:
- Monthly Subscription: $49 USD per month, billed recurringly each month until cancelled.
- Annual Subscription: $499 USD per year, billed recurringly annually until cancelled.
- Currency and Taxes: Prices are in USD unless stated otherwise. Customers located in Australia are subject to Australian Goods and Services Tax (GST) where applicable.
2. License Delivery and Activation
- Instant Key Delivery: Upon successful payment confirmation via Stripe, your cryptographically signed license key is generated and delivered to your billing email address.
- Key Activation: You must enter the license key into your self-hosted instance under Settings > Licensing to unlock unlimited active jobs.
3. Cancellations and Refunds
- Cancellation: You may cancel your subscription at any time via the self-serve Stripe Customer Portal link provided in your billing receipt, or by emailing support. Cancellation stops future renewals, and your license remains active until the end of your current prepaid billing term.
- Refunds:
- Annual Plans: We provide a 14-day money-back guarantee on your initial annual license purchase. If you request a refund within 14 days of your initial purchase, your subscription will be cancelled and fees refunded.
- Monthly Plans: Monthly payments are non-refundable once charged, but cancellation prevents future billing cycles.
- Free Evaluation: You are encouraged to test BackupWatch using the free tier (up to 5 active jobs) before purchasing.
4. Support Scope and Service Boundaries
- Included Support: Commercial license holders receive email support for application bugs, parser issues, and standard installation script errors.
- Response Times: Support is delivered on a best-effort basis, with target responses within one to two business days (Australian Eastern Time, AEST/AEDT).
- Excluded Support: We do not provide hands-on system administration for customer VPS infrastructure, custom firewall/network configuration, or direct management of customer Microsoft Azure / Google Cloud environments.
5. Fair Use and Service Availability
- Licensing Server Uptime: We maintain the licensing server infrastructure (
licence.backupwatch.app) for check-ins and key validation.
- Offline Resilience: Because the application verifies signatures locally and includes a 7-day grace period, temporary outages of our licensing infrastructure will not disrupt your active backup monitoring.
6. Modifications to Prices and Terms
We reserve the right to modify these Terms and subscription pricing. Any price changes will be communicated with at least thirty (30) days prior notice via email and will only take effect on your subsequent billing renewal.
7. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising under these Terms shall be resolved in the competent courts of Australia.